Refund policy
At IRIDESCENT RADIANCE STORE, we value your satisfaction and strive to provide high-quality electronic parts and equipment. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy subject to the terms below.
1. Eligibility for Returns
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Items must be returned within 30 days of the delivery date.
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Products must be unused, in original packaging, and in the same condition as received.
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Proof of purchase (receipt or order number) is required.
2. Non-Returnable Items
Certain items are not eligible for return, including:
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Items damaged due to misuse, improper installation, or negligence.
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Clearance, sale, or discounted items.
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Customized or special-order products.
3. Refund Process
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within 5–10 business days.
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Shipping costs are non-refundable. If your order included free shipping, the original shipping cost may be deducted from your refund.
4. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need an exchange, please contact us at support@irirad.com within 30 days of receiving your order.
5. Return Shipping
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Customers are responsible for the shipping costs of returning items unless the return is due to a defective or incorrect product.
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We recommend using a trackable shipping service to ensure safe delivery.
6. Contact Us
For any questions regarding returns or refunds, please contact us:
IRIDESCENT RADIANCE STORE
📍 8051 North Tamiami Trail ste e6, Sarasota, Florida 34243, United States
📞 +1-301-250-1829
📧 support@irirad.com
🌐 www.irirad.com
